Privacy Policy

Smart Bazar BD Privacy Policy Last Updated: [Insert Today's Date, e.g., 04 February 2026]

Smart Bazar BD (“Smart Bazar BD”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. We understand that you care about how your personal data is collected, used, shared, stored, and protected.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our website, placing an order, creating an account, or interacting with our services (including live chat, support calls, or any features), you consent to the collection, use, disclosure, storage, transfer, and processing of your personal data as described in this Privacy Policy.

1. Introduction This Privacy Policy explains how Smart Bazar BD collects, uses, discloses, stores, and protects your personal information when you:

   • Visit or browse our website
   • Create a buyer or seller/partner account
   • Place orders or make purchases
   • Contact our support team
   • Interact with us through any other means

   This policy applies regardless of whether you register as a buyer, seller, partner, or simply browse the site.

2. Personal Data We Collect Depending on how you interact with Smart Bazar BD, we may collect the following types of personal data:

   • Identity & Contact Information: Full name, phone number, email address, delivery/billing address, date of birth (if provided), gender (optional).
   • Account & Transaction Data: Order history, payment method details (processed securely via third-party gateways), invoices, payment status.
   • Usage & Device Data: IP address, browser type, device type, operating system, pages visited, time and date of visits, referring website, clickstream data.
   • Location Data: Approximate location (city/division) derived from IP address or delivery address for better service (e.g., delivery estimation).
   • Communication & Marketing Data: Messages sent via live chat or support, feedback, reviews, survey responses, marketing preferences.
   • Seller/Partner Data (if applicable): Business name, trade license details, NID/passport copy, bank account information (for payouts), shop name.

   We also automatically collect technical data through cookies, web beacons, and similar technologies (see section on Cookies below).

3. How We Collect Your Data We collect information:

   • Directly from you (when you register, place an order, contact support, upload content, etc.)
   • Automatically when you use the website (cookies, server logs, analytics tools)
   • From third parties (payment gateways, logistics partners, delivery services, social login providers if used)

4. How We Use Your Personal Data We use your personal data for the following purposes:

   • To process and fulfill your orders (including delivery and payment processing)
   • To provide customer support and handle returns, refunds, exchanges, complaints
   • To manage your account and provide personalized shopping experience
   • To communicate order updates, promotions (with your consent), newsletters, important notices
   • To prevent fraud, abuse, and unauthorized access
   • To improve our website, services, products, and user experience
   • To comply with legal obligations, respond to government/law enforcement requests
   • To conduct internal analytics, research, and business development

5. Sharing & Disclosure of Your Personal Data We may share your personal data with:

   • Logistics & Delivery Partners (for shipping and delivery)
   • Payment Service Providers (for secure payment processing — we do not store full card details)
   • Third-party service providers (cloud hosting, analytics, customer support tools)
   • Legal authorities when required by law or to protect our rights
   • Business partners (in case of merger, acquisition, or sale of assets)

   We do not sell your personal data to third parties for marketing purposes.

6. Cookies & Similar Technologies We use cookies and similar technologies to:

   • Keep items in your cart
   • Remember your preferences
   • Analyze website traffic and usage
   • Show relevant advertisements (where applicable)

   You can manage cookies through your browser settings. Disabling cookies may limit some features of the website.

7. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for accounting, tax, or legal purposes). After that, data is securely deleted or anonymized.

9. Your Rights Subject to applicable law, you may have the right to:

   • Access your personal data
   • Correct inaccurate data
   • Request deletion (subject to legal retention obligations)
   • Withdraw consent for marketing communications
   • Object to certain types of processing

   To exercise these rights, please contact us at the details below.

10. Minors Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, please do not use our services without parental/guardian supervision and consent.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: 📞 Phone: +88 01818-993304 📧 Email: support@smartbazarbd.shop (or privacy@smartbazarbd.shop if you prefer a dedicated privacy email) Or use the live chat / contact form on: https://smartbazarbd.shop/

By using Smart Bazar BD, you acknowledge that you have read, understood, and agree to this Privacy Policy.