Pickup & Delivery Policy

Last Updated: [Insert Today's Date, e.g., February 04, 2026]

This policy outlines the pickup, packaging, and delivery responsibilities that every seller, partner, or supplier must follow on Smart Bazar BD to ensure fast, accurate, and reliable order fulfillment for our customers.

1. Delivery Timeline Sellers must prepare and hand over the correct ordered products for pickup/delivery within 48 hours (2 working days) from the time the order is confirmed on the platform. Prompt dispatch is critical to maintain high customer satisfaction and overall platform performance.
2. Packaging Requirements All products must be securely packed using high-quality packaging materials that protect the items during transit.
   
   • Use neutral, clean, and professional packaging (Smart Bazar BD branded packaging is highly recommended where provided).
   • Include proper cushioning, secure taping, and clear labeling (customer name, order ID, phone number). Unauthorized, low-quality, or damaged packaging that risks product safety or branding consistency will be considered a violation.
3. Delayed Delivery Penalty Failure to hand over an order for pickup/delivery within the required 48-hour window will result in a penalty of BDT 250 per delayed order. Repeated or frequent delays may lead to:
   
   • Higher penalties
   • Temporary suspension of selling privileges
   • Permanent removal from the Smart Bazar BD platform
4. Damaged, Incorrect, or Returned Orders If a product is delivered damaged, incorrect, defective, or not as described:
   
   • The seller is fully responsible for covering the cost of both the original outbound delivery and the return shipment/logistics charges.
   • Smart Bazar BD reserves the right to deduct these costs directly from the seller’s pending payouts or invoice. Sellers must also ensure proper quality checks before dispatch to minimize such incidents.
5. Contact Support For help with pickup scheduling, packaging guidelines, delivery issues, returns, or any related questions, please reach out to us: 📞 Phone: +88 01818-993304 📧 Email: [Insert your support email, e.g., support@smartbazarbd.shop] Or use the live chat / contact form available on https://smartbazarbd.shop/

By listing products and accepting orders on Smart Bazar BD, you acknowledge and fully agree to comply with all terms outlined in this Pickup & Delivery Policy. Smart Bazar BD reserves the right to take appropriate actions to protect customer experience and platform standards.