Exchange Policy

Smart Bazar BD Exchange Policy Last Updated: [Insert Today's Date, e.g., February 04, 2026]

At Smart Bazar BD, we are committed to your complete satisfaction with every purchase. Please read this Exchange Policy carefully to understand the terms and conditions for requesting an exchange.

1. Eligibility for Exchange
   • Customers may request an exchange for size or color only.
   • The exchange request must be made in the presence of the delivery agent at the time of delivery.
   • The product must be clearly marked as exchange-eligible on the product page by Smart Bazar BD or the respective seller/partner.
   • Products explicitly marked as non-exchangeable (e.g., final sale items, undergarments, personal care products, etc.) are not eligible for exchange.
   • The product must be unused, in original condition, with all tags, labels, packaging, and accessories intact.
2. Stock Availability
   • All exchanges are subject to availability of the requested size, color, or variant in our inventory.
   • If the desired replacement is not in stock, the exchange request cannot be processed. In such cases, we may offer a refund (subject to our Return & Refund Policy) or other suitable alternatives if available.
3. Exchange Charges
   • Customers are responsible for the full logistics cost of the exchange.
   • This includes:
     • Delivery charge for sending the new/exchanged item
     • Return delivery charge for sending back the original product
   • The exact amount will be communicated at the time of processing the exchange request.
4. Exchange Process
   • Inform the delivery agent immediately if you wish to exchange the product.
   • Do not accept the delivery if you intend to exchange — the agent will facilitate the process on the spot where possible.
   • For exchanges after delivery acceptance, please contact support immediately (subject to eligibility and time limits).
5. Contact Us If you have any questions about exchanges, eligibility, charges, or need assistance, please reach out to us: 📞 Phone: +88 01818-993304 📧 Email: [Insert your support email, e.g., support@smartbazarbd.shop] Or use the live chat / contact form on our website: https://smartbazarbd.shop/

By shopping or placing an order on Smart Bazar BD, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Exchange Policy.